Shipping Policy – Glownovas
Effective Date: February 28, 2025
At Glownovas, we are committed to providing fast, secure, and reliable shipping services to ensure that our customers receive their luxury fashion items in perfect condition and on time. This Shipping Policy outlines our shipping options, estimated delivery times, order processing, and other essential details. By placing an order with Glownovas, you agree to the terms stated below.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays).
✔ Same-Day Processing: Orders placed before 12:00 PM (EST) may be processed the same day.
✔ Weekend & Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.
✔ Pre-Orders & Custom Orders: Certain exclusive or pre-order items may require additional processing time.
Once your order is processed, you will receive a shipping confirmation email with tracking details.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options for both domestic and international customers.
2.1 Domestic Shipping (United States)
For orders within the United States, we provide the following shipping options:
✔ Standard Shipping (5-7 business days) – Free for orders over $100; a flat rate applies for orders below this amount.
✔ Expedited Shipping (2-3 business days) – Available at an additional cost for faster delivery.
✔ Overnight Shipping (1 business day) – The fastest option for urgent orders (cutoff time applies).
2.2 International Shipping
We proudly ship to over 100 countries worldwide.
✔ Standard International Shipping (7-15 business days) – Cost-effective option for global customers.
✔ Express International Shipping (5-10 business days) – Faster delivery with premium carriers.
✔ Customs & Duties: International customers may be subject to import duties and taxes, which are not included in the order total and must be paid upon delivery.
3. Shipping Costs & Free Shipping Eligibility
✔ Free Standard Shipping: Available for domestic U.S. orders over $100.
✔ Flat-Rate Shipping: Standard shipping costs are calculated at checkout based on destination and package weight.
✔ Expedited & International Shipping: Fees are calculated based on carrier rates and destination.
Customers will see exact shipping costs at checkout before completing the purchase.
4. Tracking Your Order
Once your order is shipped, you will receive an email confirmation with a tracking number. You can track your shipment through:
✔ The tracking link provided in the email.
✔ The carrier’s official website (e.g., USPS, FedEx, DHL, UPS).
Tracking updates may take 24-48 hours to reflect in the system. If you do not receive tracking details, please contact info@glownovas.xyz for assistance.
5. Address Accuracy & Delivery Issues
To ensure successful delivery, customers must provide accurate shipping details at checkout.
✔ We are not responsible for shipping delays or lost shipments due to incorrect addresses.
✔ If an order is returned to us due to an invalid address, customers may be required to pay additional shipping fees for reshipment.
✔ If an issue arises during transit, customers should first contact the shipping carrier before reaching out to our support team.
6. Delayed or Lost Shipments
While we strive to meet estimated delivery times, unexpected delays may occur due to:
✔ Weather disruptions, customs clearance, or carrier-related issues.
✔ High order volume during holiday seasons.
✔ Global shipping disruptions beyond our control.
If your order has not arrived within the expected timeframe, please contact us, and we will work with the carrier to resolve the issue.
✔ Lost Packages: If your package is confirmed lost by the carrier, we will issue a replacement or full refund.
7. Damaged or Missing Items
If your package arrives damaged or incomplete, please follow these steps:
✔ Take clear photos of the damaged item and packaging.
✔ Contact info@glownovas.xyz within 48 hours of receiving the package.
✔ We will assess the claim and arrange a replacement or partial refund based on the situation.
8. Signature Requirements & Order Security
✔ Orders over $200 may require a signature upon delivery for security purposes.
✔ If you are unavailable at the time of delivery, the carrier may leave a notice for rescheduling or pickup.
✔ Customers can request signature confirmation for added security by contacting our support team before shipment.
9. Customs, Duties & International Taxes
For international orders, customs fees, duties, and import taxes are determined by the destination country’s regulations.
✔ These charges are not included in the product or shipping cost.
✔ Customers are responsible for paying any applicable duties upon arrival.
✔ If an order is refused due to unpaid duties, Glownovas is not responsible for refunding shipping fees.
Customers should check local regulations regarding import duties before placing an international order.
10. Order Cancellations & Modifications
✔ Customers may cancel or modify their order within 24 hours after purchase.
✔ Once an order is processed and shipped, cancellations are no longer possible.
✔ Refunds for canceled orders will be issued within 7-10 business days.
To request a cancellation or modification, email info@glownovas.xyz as soon as possible.
11. Compliance with Google AdSense & Consumer Protection Laws
Our Shipping Policy complies with Google AdSense guidelines and ensures fair business practices. Additionally, we adhere to:
📌 General Data Protection Regulation (GDPR) – Protecting customer rights and transparency in transactions.
📌 California Consumer Privacy Act (CCPA) – Providing clear shipping policies for California residents.
📌 Federal Trade Commission (FTC) Regulations – Ensuring accurate shipping information and fair pricing.
12. Contact Us
For any shipping-related inquiries, please reach out to our support team:
📍 Address: 1213 Agriculture Lane, Jonesville, Indiana, United States
📞 Phone: 305-256-2264
📧 Email: info@glownovas.xyz
🌐 Website: https://glownovas.xyz/
✨ Thank you for choosing Glownovas – delivering luxury fashion with excellence. 💫