Refund and Return Policy – Glownovas

Effective Date: February 28, 2025

At Glownovas, we strive to provide a premium shopping experience by offering high-quality fashion and customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the guidelines below to ensure a smooth return process.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

✔ The item must be unused, unworn, and in its original condition with all tags attached.
✔ The return request must be submitted within 30 days from the date of delivery.
✔ The product must be free from stains, odors, or damages caused by the customer.
✔ Original packaging, receipts, and proof of purchase must be provided.

Items that do not meet these criteria will not be eligible for return or exchange.

2. How to Initiate a Return

To initiate a return or exchange, follow these steps:

✔ Step 1: Contact us at info@glownovas.xyz with your order number, reason for return, and photos (if applicable).
✔ Step 2: Our team will review your request and provide return instructions within 1-3 business days.
✔ Step 3: Ship the item using the return instructions provided. Customers are responsible for return shipping fees unless the item is defective or incorrect.
✔ Step 4: Once received, our team will inspect the item and notify you about the approval or rejection of your return request.
✔ Step 5: If approved, your refund or exchange will be processed within 7-10 business days.

3. Refund Process

✔ Full Refund – Available for defective or incorrect items.
✔ Partial Refund – May be issued if the returned item shows signs of wear or damage.
✔ Store Credit Option – Customers may opt for store credit instead of a refund for faster processing.

Refunds will be issued using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refunded amount to reflect in your account.

Shipping fees are non-refundable, except in cases where Glownovas is responsible for the return.

4. Exchange Policy

We allow one-time exchanges for the same item in a different size or color, subject to availability. If the requested item is out of stock, customers may choose an alternative item or receive a refund.

For an exchange, please follow the return process and indicate the replacement item you would like.

5. Non-Returnable Items

Certain items are non-returnable due to hygiene and policy reasons, including:

❌ Final sale or clearance items.
❌ Customized or personalized orders.
❌ Undergarments, lingerie, and swimwear.
❌ Gift cards and promotional items.

If you have any questions about whether your item is eligible for return, feel free to contact us.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

✔ We will arrange for a replacement or full refund at no additional cost.
✔ Customers do not need to return defective items unless instructed otherwise.

7. Late or Missing Refunds

If you have not received your refund yet, please:

✔ Check your bank account again.
✔ Contact your credit card provider, as it may take some time before the refund is officially posted.
✔ If the issue persists, email us at info@glownovas.xyz, and we will assist you immediately.

8. Order Cancellations and Modifications

✔ Orders may be canceled or modified within 24 hours of purchase.
✔ After this period, orders are processed and cannot be changed.
✔ If an order has already been shipped, it cannot be canceled, but eligible items may be returned once received.

To request a cancellation, contact info@glownovas.xyz as soon as possible.

9. Compliance with Google AdSense & Consumer Protection Laws

Our Refund and Return Policy complies with Google AdSense guidelines, ensuring transparency and fairness. Additionally, we adhere to:

📌 General Data Protection Regulation (GDPR) – Protecting customer rights and data security.
📌 California Consumer Privacy Act (CCPA) – Providing clear return policies for California residents.
📌 Federal Trade Commission (FTC) Guidelines – Ensuring fair business practices.

For privacy requests or additional concerns, email info@glownovas.xyz.

10. Contact Us

For any questions or assistance regarding returns and refunds, please contact us:

📍 Address: 1213 Agriculture Lane, Jonesville, Indiana, United States
📞 Phone: 305-256-2264
📧 Email: info@glownovas.xyz
🌐 Website: https://glownovas.xyz/

✨ Thank you for shopping with Glownovas! We appreciate your trust and support. 💫