Sales Policy – Glownovas

Effective Date: 05/13/2025

At Glownovas, we are committed to delivering a premium fashion experience marked by transparency, security, and effortless service. This Sales Policy outlines the key terms and conditions related to purchasing, pricing, promotions, shipping, and more. By placing an order at glownovas.xyz, you agree to the policies below.

1. Order Processing

We strive to process orders efficiently while upholding quality standards.

  • ✔ Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays)

  • ✔ Confirmation: You will receive an order confirmation email after checkout

  • ✔ Tracking Info: A tracking number will be emailed once your order ships

  • ✔ Delays: Peak seasons, sales events, or special orders may extend processing time

Please verify your shipping and billing information before placing an order to avoid delays.

2. Pricing & Payment Methods

All prices are listed in USD ($) and may be subject to change without prior notice. Taxes, duties, and shipping fees are not included unless explicitly stated.

✔ Accepted Payment Methods:

  • Credit/Debit Cards – Visa, MasterCard, American Express, Discover

  • Digital Wallets – PayPal, Apple Pay, Google Pay

  • Buy Now, Pay Later (BNPL) – Offered via selected providers

  • Glownovas Gift Cards or Store Credit – Redeemable at checkout

✔ Payment Terms:

  • 🔒 Secure Checkout – All transactions are encrypted using SSL technology

  • 🔐 Payment Authorization – Orders are processed after full payment is received

  • ❌ Price Adjustments – Not available once the order is placed

We reserve the right to cancel and refund any orders placed due to pricing errors.

3. Shipping & Delivery

We ship both domestically and internationally.

  • 📦 Rates & Delivery Estimates: Calculated at checkout based on location and shipping method

  • ⚡ Expedited Shipping: Available at an extra cost

  • 🔍 Order Tracking: Provided via email once shipped

For full details, refer to our Shipping Policy.

4. Cancellations & Order Modifications

  • ✔ Orders can be canceled or modified within 24 hours of purchase

  • ❌ After 24 hours, orders may already be in process and cannot be changed

  • 💸 Refunds for canceled orders are issued within 7–10 business days

To cancel an order, email info@glownovas.xyz immediately.

5. Promotions & Discount Codes

We offer exclusive deals through newsletters and seasonal campaigns.

  • 🎟️ Promo Codes must be applied at checkout; they cannot be retroactively added

  • 📌 One code per order, unless stated otherwise

  • 🕒 Time-sensitive promotions are subject to expiration without notice

  • 🔁 Discounts are not valid on previous purchases

Subscribe to our newsletter for early access to upcoming promotions.

6. Product Availability & Backorders

While we aim to keep all items in stock, availability is not guaranteed.

  • ✔ If a purchased item is out of stock, we will contact you to:

    • Wait for restocking

    • Choose an alternative item

    • Receive a full refund

  • 🕓 Backordered items will ship upon availability

7. Returns & Exchanges

If you’re not satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

  • ✔ Items must be unused, unwashed, and in original condition

  • ❌ Final sale, customized items, and undergarments are non-returnable

  • 📦 Return shipping is the customer’s responsibility unless the item is defective or incorrect

Full policy available on our Refund and Return Policy page.

8. Defective, Damaged, or Incorrect Items

We maintain strict quality control, but in rare cases:

  • 📸 Contact us within 48 hours of receiving your item

  • 📝 Provide clear photos for verification

  • 🔁 We will offer a replacement or full refund at no extra charge

9. Customer Support & Dispute Resolution

We’re here to help with any questions or concerns.

  • 📧 Email info@glownovas.xyz for support

  • ⏱️ Responses are typically sent within 24–48 hours

  • ⚖️ Disputes will be resolved in accordance with consumer protection laws and our internal policies

10. Legal Compliance

Glownovas operates in compliance with key global standards:

  • 📌 Google AdSense Guidelines – Ethical advertising and data practices

  • 📌 GDPR (EU) – Ensuring privacy and transparency for European customers

  • 📌 CCPA (California) – Consumer protection and clear policy disclosure

  • 📌 FTC Regulations (USA) – Honest sales, refunds, and advertising

For privacy concerns, please contact info@glownovas.xyz.

11. Contact Us

For questions regarding this Sales Policy, please reach out to:

📍 Address: 1213 Agriculture Lane, Jonesville, Indiana, United States
📞 Phone: 305-256-2264
📧 Email: info@glownovas.xyz
🌐 Website: https://glownovas.xyz

✨ Thank you for choosing Glownovas — where premium fashion meets excellence and trust. 💫