Sales Policy – Glownovas
Effective Date: February 28, 2025
At Glownovas, we are dedicated to providing a premium shopping experience, offering high-end fashion with transparency, security, and convenience. This Sales Policy outlines our terms and conditions regarding purchasing, pricing, promotions, and other important aspects of transactions. By placing an order on our website, you agree to the following terms.
1. Order Processing
We strive to process and fulfill orders as quickly as possible while maintaining our commitment to quality and accuracy.
✔ Processing Time: Orders are processed within 1-3 business days, excluding weekends and holidays.
✔ Order Confirmation: Customers will receive an email confirmation after completing a purchase.
✔ Tracking Information: Once shipped, a tracking number will be provided via email.
✔ Delayed Orders: Processing may take longer during peak seasons, sales events, or custom order requests.
Customers should verify their shipping and billing details before placing an order to avoid processing delays.
2. Pricing & Payment Methods
All prices listed on Glownovas are in USD ($) and are subject to change without prior notice. Prices do not include taxes, duties, or shipping fees unless stated otherwise.
✔ Accepted Payment Methods:
- Credit & Debit Cards – Visa, MasterCard, American Express, Discover
- Digital Wallets – PayPal, Apple Pay, Google Pay
- Buy Now, Pay Later (BNPL) – Available through select providers
- Gift Cards & Store Credit – Can be applied at checkout
✔ Secure Transactions: All payments are processed using SSL encryption and secure payment gateways to protect customer data.
✔ Payment Authorization: Orders will not be processed until full payment is received.
✔ Price Adjustments: We do not offer price matching or adjustments after an order has been placed.
If a pricing error is detected, we reserve the right to cancel the order and issue a refund.
3. Shipping & Delivery
We offer domestic and international shipping to ensure customers worldwide can enjoy our luxury fashion.
✔ Shipping Rates & Timeframes: Shipping fees and estimated delivery times vary depending on location and will be calculated at checkout.
✔ Expedited Shipping: Available at an additional cost for urgent orders.
✔ Order Tracking: Customers will receive a tracking number once the order is shipped.
For full details, visit our Shipping Policy.
4. Cancellations & Order Modifications
✔ Order Cancellation Window: Orders may be canceled or modified within 24 hours of purchase.
✔ Processed Orders: After 24 hours, cancellations may not be possible as the order may already be in production or shipment.
✔ Refund Process: If an order is successfully canceled, the refund will be issued within 7-10 business days.
To request an order cancellation, contact info@glownovas.xyz as soon as possible.
5. Promotions & Discount Codes
We periodically offer promotions, sales, and discount codes to enhance your shopping experience.
✔ Promo Code Usage: Discount codes must be applied at checkout and cannot be added afterward.
✔ One Code Per Order: Only one discount code can be applied per purchase unless stated otherwise.
✔ Non-Retroactive Discounts: Promotions cannot be applied to previous purchases.
✔ Limited-Time Offers: All discounts and special offers are subject to availability and may end without notice.
For exclusive deals, subscribe to our Glownovas newsletter.
6. Product Availability & Backorders
While we aim to keep all items in stock, some products may be temporarily unavailable.
✔ If an item is out of stock after purchase, we will notify you and provide the option to:
- Wait for restocking (if available).
- Select an alternative product.
- Receive a full refund.
✔ Backordered items will be shipped as soon as they are available.
7. Returns & Exchanges
If you are not satisfied with your purchase, we accept returns and exchanges within 30 days of delivery.
✔ Items must be unused, unwashed, and in original condition.
✔ Certain products, such as final sale items, customized apparel, and undergarments, are non-returnable.
✔ Customers are responsible for return shipping fees unless the item is defective or incorrect.
For full details, refer to our Refund and Return Policy.
8. Defective, Damaged, or Incorrect Items
We take great care in quality control and packaging, but in the event you receive a defective, damaged, or incorrect item:
✔ Contact us within 48 hours of receiving your order.
✔ Provide clear photos of the issue for verification.
✔ We will offer a replacement or full refund at no extra cost.
9. Customer Support & Dispute Resolution
Our customer support team is available to assist with order inquiries, product recommendations, and issue resolution.
✔ If you have concerns about an order, contact us at info@glownovas.xyz.
✔ We aim to respond to all inquiries within 24-48 hours.
✔ Any disputes will be handled in accordance with consumer protection laws and our internal dispute resolution process.
10. Compliance with Google AdSense & Consumer Protection Laws
We fully comply with Google AdSense policies, ensuring fair and ethical business practices. Additionally, we adhere to:
📌 General Data Protection Regulation (GDPR) – Protecting customer privacy and transaction transparency.
📌 California Consumer Privacy Act (CCPA) – Providing clear sales policies for California residents.
📌 Federal Trade Commission (FTC) Regulations – Ensuring ethical pricing, advertising, and consumer protection.
For privacy and security concerns, please email info@glownovas.xyz.
11. Contact Us
For any inquiries regarding our Sales Policy, please contact:
📍 Address: 1213 Agriculture Lane, Jonesville, Indiana, United States
📞 Phone: 305-256-2264
📧 Email: info@glownovas.xyz
🌐 Website: https://glownovas.xyz/
✨ Thank you for shopping with Glownovas – where premium fashion meets excellence. 💫