Shipping Policy – Glownovas

Effective Date: 05/13/2025

At Glownovas, we are dedicated to delivering your luxury fashion items with speed, security, and precision. This Shipping Policy outlines our order processing timelines, shipping methods, tracking procedures, international duties, and customer responsibilities. By placing an order on glownovas.xyz, you agree to the terms below.

1. Order Processing Time

We process orders promptly while ensuring accuracy and quality.

  • ✅ Orders are processed within 1–3 business days (excluding weekends and public holidays)

  • ✅ Same-day processing available for orders placed before 12:00 PM (EST)

  • ✅ Orders placed on weekends or holidays are processed on the next business day

  • ⏳ Pre-orders or custom items may require additional lead time

A shipping confirmation email with tracking details will be sent once your order is dispatched.

2. Shipping Methods & Estimated Delivery Times

We offer reliable domestic and international shipping via trusted carriers.

2.1 Domestic Shipping (United States)

  • 🚚 Standard Shipping (5–7 business days) – Free for orders over $100

  • 🚀 Expedited Shipping (2–3 business days) – Additional fee applies

  • ⚡ Overnight Shipping (1 business day) – Cut-off times apply for same-day dispatch

2.2 International Shipping

We ship to over 100 countries worldwide.

  • 🌍 Standard International (7–15 business days) – Budget-friendly option

  • 🌐 Express International (5–10 business days) – Faster, premium service

  • 🛃 Customs & Duties – Not included in total; payable by recipient upon delivery

3. Shipping Costs & Free Shipping Eligibility

  • ✔️ Free U.S. Standard Shipping on orders over $100

  • ✔️ Shipping rates are calculated at checkout based on destination and weight

  • ✔️ Expedited and international rates depend on carrier and shipping zone

All shipping fees are transparently displayed before completing your purchase.

4. Tracking Your Order

Once shipped, you will receive an email with your tracking number. You can monitor your package via:

  • 🔗 The tracking link in your confirmation email

  • 🌐 The carrier’s website (e.g., USPS, FedEx, DHL, UPS)

Please allow 24–48 hours for tracking updates to appear. If tracking details are missing, contact us at info@glownovas.xyz.

5. Address Accuracy & Delivery Issues

Customers are responsible for providing accurate shipping details. We are not liable for:

  • ❌ Delays or losses due to incorrect addresses

  • ❌ Reshipping costs on returned packages due to address errors

For real-time tracking updates or delivery issues, we recommend contacting the shipping carrier first before reaching out to our support team.

6. Delayed or Lost Shipments

Despite our best efforts, delays may occur due to:

  • 🌧️ Weather disruptions or customs processing

  • 🎄 High-volume periods (e.g., holidays or sales)

  • 🌍 Global shipping disruptions beyond our control

📦 If your shipment is confirmed lost by the carrier, we will issue a replacement or full refund.

7. Damaged or Missing Items

If your package arrives damaged or incomplete:

  1. 📸 Take clear photos of the damaged item(s) and packaging

  2. 📧 Contact info@glownovas.xyz within 48 hours of delivery

  3. 🔁 We will assess your claim and arrange a replacement or partial refund

8. Signature Requirements & Order Security

To protect high-value shipments:

  • ✍️ Orders over $200 may require a signature upon delivery

  • 🛑 If you’re unavailable, the carrier may leave a notice for rescheduling or pickup

  • 🔒 Signature confirmation can be requested for added security before shipment

9. Customs, Duties & International Taxes

For international orders:

  • 📦 Customs duties, VAT, and import taxes are determined by the destination country

  • 💳 These fees are not included in your order total

  • 🚫 If the package is refused due to unpaid duties, shipping fees are non-refundable

We recommend checking your local import regulations prior to placing an international order.

10. Order Cancellations & Modifications

  • ⏳ You may cancel or modify your order within 24 hours of purchase

  • 📦 Once the order is processed or shipped, changes are no longer possible

  • 💸 Refunds for canceled orders are issued within 7–10 business days

To request a cancellation, email us promptly at info@glownovas.xyz.

11. Legal Compliance

Our shipping practices comply with:

  • 📌 Google AdSense Policies – Transparent and fair shipping disclosures

  • 📌 GDPR – Data protection for EU customers

  • 📌 CCPA – Shipping clarity for California residents

  • 📌 FTC Guidelines – Honest pricing and shipping accuracy

12. Contact Us

For shipping-related inquiries, please contact our support team:

📍 Address: 1213 Agriculture Lane, Jonesville, Indiana, United States
📞 Phone: 305-256-2264
📧 Email: info@glownovas.xyz
🌐 Website: https://glownovas.xyz

✨ Thank you for choosing Glownovas — delivering luxury fashion with care and excellence. 💫